Refund policy

Returns

Broadway Wallpaper accepts returns within 10 days of delivery.

To start a return, email us at staff@broadwaywallpaper.net or call 1 (270) 408-8400 with your order number. Please contact us before sending anything back so we can confirm eligibility and give you return instructions. Items sent back without a return authorization may not be accepted.

To be eligible for a return, items must be unused, uncut, and in the same condition you received them, in their original packaging.

Damaged or incorrect items

Please inspect your order on arrival. If anything arrives damaged or you received the wrong item, let us know at staff@broadwaywallpaper.net within 5 days of delivery. Include your order number and photos of the item and packaging.

For damaged or incorrect items, we will send a replacement at no cost and provide a prepaid return label. There is no restocking fee. If a replacement is not available, we will issue a full refund.

All other returns

For returns that are not due to damage or our error, contact us within 10 days of delivery for a return authorization. Items must be unused, uncut, and in their original packaging. The customer is responsible for providing the return shipping label and paying for return shipping, and a 20% restocking fee will be deducted from the refund.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at staff@broadwaywallpaper.net.